How Hiring a Case Manager Will Transform Your Law Practice

Rob Levine is the founder of a multi-state law firm and an advocate for operational efficiency in legal practices. In this episode, he breaks down the vital role of case managers in improving law firm operations, building better client relationships, and increasing profitability. Whether you're a solo attorney or managing a growing team, this conversation will change how you think about delegation and workflow.

LISTEN TO LEARN

  • Why case managers are essential for scaling a law firm
  • How to increase client satisfaction through structured case management
  • Ways to improve productivity and reduce attorney burnout

WE ALSO DISCUSS

  • Rob’s transition from military service to entrepreneurship
  • The systems behind running a high-volume personal injury firm
  • The mindset shift lawyers need to run their firms like businesses
How Hiring a Case Manager Will Transform Your Law Practice

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How Hiring a Case Manager Will Transform Your Law PracticeHow Hiring a Case Manager Will Transform Your Law Practice

About This Episode

Background

Rob Levine’s career began in the military, then shifted to law enforcement, and eventually led him to build one of the fastest-growing personal injury firms in the U.S. Known as ‘The Heavy Hitter’. Rob credits his success to systems-thinking, discipline, and hiring the right people to fill operational gaps. At the heart of his legal model is the case manager: a team member who supports attorneys and improves the firm’s efficiency and client experience.

“I didn’t like lawyers, and I didn’t want to be a lawyer. But I saw it as a way to help people and I wanted to build a business," shares Rob Levine on You Are A Lawyer.

Rob now leads a team that spans multiple states and includes hundreds of employees. His firm’s emphasis on process, documentation, and smart delegation allows him to serve more clients without sacrificing quality. For him, the law is just one part of the equation. Building and managing a business is what makes his firm thrive.

Why Law School

Rob didn’t dream of being a lawyer; he pursued it because it was a means to an end. After serving in the military and working in law enforcement, Rob realized he wanted to have a bigger impact. Law school gave him the credential he needed, but his entrepreneurial instincts were what really set his path in motion.

“I said, I’m going to go to law school because I can help people. That was the plan," reflects Rob Levine on Episode 212 of You Are a Lawyer.

His time in law school taught him discipline and helped him formalize his ideas about leadership, advocacy, and systems. But he never stopped thinking like a business owner. Even during his early legal career, Rob was laying the foundation for what would become a high-performing legal organization.

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What You Can Do With a Law Degree

Rob Levine proves that you don’t have to choose between practicing law and building a business; you can do both, with intention. His law degree was a tool, not a destination. He uses it to create access to justice, hire top talent, and structure operations that allow the firm to grow sustainably.

“You can be a great lawyer, and a terrible businessperson, and the firm fails. I didn’t want that," shared Rob Levine on Episode 212 of You Are a Lawyer.

A law degree, Rob believes, is one part of a much bigger toolkit. If you’re willing to think strategically and bring in the right support (like case managers), your legal education can be the launchpad for something scalable and impactful.

Lawyer Side Hustles

Rob’s “side hustle” is more like a second empire. In addition to his legal practice, he also runs businesses in medical records, call centers, and more. But everything he does is connected by a single goal: improving operational efficiency. His passion is not just practicing law, it’s optimizing it.

“I’m always looking at what we do and how we can do it better,” Rob Levine shares in Episode 212 of You Are a Lawyer.

For lawyers who feel stuck or overwhelmed, Rob’s story is a reminder that entrepreneurship doesn’t have to look like leaving law. You can innovate inside the legal industry by shifting your mindset and creating systems that support your bigger goals.

About Rob Levine

Rob is licensed to practice in Rhode Island, Massachusetts, Connecticut,  and New Hampshire.

Learn more about Rob

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners and creatives.

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